Terms and Conditions of Trade

Returns Policy

 

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account, subject to the below terms.

 

This Policy applies only to products bought from our website itself as we do not control the actions of any 3rd party retailer that stocks our products.

 

Nothing in this Policy is intended to limit your statutory rights in any way.

 

 

Preparing your products for a return

 

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;

  • package your products safely and securely for protection during transit, preferably in the original packaging provided;

  • include all accessories and free product that were included such as glassware;

 

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

Products damaged on delivery, incomplete of incorrect orders

 

Should a product be damaged or missing any components of your delivery or be incorrect at the time of delivery / collection you should decline delivery / collection of product and not take possession thereof. The product should be immediately handed back to the delivery agent or company representative assisting you with your collection.

 

In the instance of returned product on collection, the company representative shall facilitate an exchange, a new delivery or refund based on your requirements. Refunds will be made to you within 7 working days.

 

In the instance of a returned product on delivery, the delivery agent will need to immediately collect the damaged or incomplete or incorrect order from you, and you must not take possession of any part of the delivery. You need to send us an email to accounts@globalbeermerchant.co.za within 3 working days of returning your product. Please include a copy of your invoice and a picture of the product in its damaged or incomplete or incorrect state so we can make a speedy assessment.

 

Once we have validated your return, we will at your choice replace the product as soon as possible or refund you in full. You will not incur any additional charges should you wish to replace your product, and will immediately be given a 10% discount for your next order.

 

Unfortunately, we cannot provide you with any refund or exchange should you complete the delivery by taking possession of the items purchased, including any delegate or proxy having taken delivery.

 

The following will NOT be regarded as damaged or incomplete orders and will not entitle you to a return, exchange, or refund:

  • any wear and tear on a box or carton such as a small tear or fold, that has not resulted in a damaged or broken bottle or can of beer or a damaged or broken accessory;

  • damage arising from negligence, user abuse or incorrect usage of the product;

  • damage arising from a failure to adequately care for the product, including exposure to direct sunlight or storage in areas that are not conducive for food products;

  • damage arising from unauthorized alterations to the product;

  • where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit you;

  • beer that has a taste that is not to your expectations;

  • damaged or incomplete products taken into possession by someone delegated by you to do so and not immediately returned to the delivery agent;

Products passed their sell by dates

 

We do our best to ensure that products delivered are freshest available sourced directly from brewer. In the unforeseen instance of any of our beers delivered to you, that have passed the manufacturer’s best before date, we will provide you with a refund in full of the amount paid including delivery fees and replace your order in full at our cost. You will need to send us an email to accounts@globalbeermerchant.co.za together with a copy of your invoice and a photo of the manufacturer’s best before date that appears on the bottle or box of beers.

 

 

Want to exchange?

 

We accept that some of our beers differ in style from regular beers that consumers maybe used to. Should you wish to exchange your product due to a change in preference of taste, we are willing to accommodate such request. You will be required to send us an email to accounts@globalbeermerchant.co.za together with a copy of your invoice, a photo of your product(s) to be exchanged and a short description of the product(s) that you would like to exchange.

You will not be able to exchange any product under the following circumstances:

  1. the original packaging of the case has been damaged or destroyed and cannot be used to return the product;

  2. the beer bottle or beer can has been opened;

  3. it is clear that the product(s) to be exchange have been damaged or mishandled in anyway;

  4. upon collection of your product from a Company Representative;

Following our assessment, you will be invoiced for any difference in price of product(s) to be exchanged with, including where there has been a price increase on our website or a promotional price offer has expired and the cost of delivery and exchange. The goods shall be delivered and exchanged within 7 working days of payment of such invoice.

 

Warranty

 

There is no warranty on products purchased and unfortunately, we cannot facilitate refunds, returns or exchanges that fall outside of a 3-month period from date of delivery.

 

Price variations

 

From time to time, we may run special offers on our website or other platforms, including at in-store outlets which may result in our products being sold at prices that are lower than at other times. We shall not be liable for any refund in part of full to any consumer who may have purchased our products at a price higher than any promotional price on any platform or at any outlet.